Last updated: 18 May 2026
AV Application sa attaches great importance to the protection of your personal data and the respect for your privacy.
This policy explains in a transparent manner how we collect, use and protect your data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679).
1. Data controller
The data controller is:
AV Application sa
24 Avenue de l’Industrie, 1420 Braine-l’Alleud
Email: info@avapplication.com
Tel: +32 2 366 21 21
VAT No.: BE0458733388
2. Personal data collected
We may collect the following data:
Identification details
- First name and surname
- Email address
- Telephone number
- Postal address
- Company name and VAT number
Trade-related data
- Messages sent via the contact form
- Email correspondence
Technical specifications
- IP address
- Browser type
- Browsing data
- Cookies
EAU DE VIE does not process any sensitive data within the meaning of Article 9 of the GDPR.
3. How do we collect your data?
Your data is collected when:
- You are filling in a form using Contact Form 7
- Please contact us by email or phone
- You are browsing our website (cookies)
- You interact with our services
Messages sent via the forms can be stored in the website’s database using the Flamingo extension.
4. Purposes of processing
Your data is used solely for:
- Responding to your enquiries
- Provide information or a quote
- Oversee commercial and contractual matters
- Managing customer relations
- Comply with our legal and accounting obligations
- Secure and improve the website
5. Legal basis for processing
The treatment is based on:
- Your consent (contact form, cookies)
- The performance of a contract or pre-contractual measures
- Compliance with legal obligations (invoicing, accounting)
- Legitimate interest (website security, prevention of misuse)
6. Data sharing
Your data is never sold.
They may only be disclosed where necessary:
- To our hosting provider (Plesk Obsidian 18.0.75 – Web Host Edition server)
- To our IT service providers
- Email sending services (WP Mail SMTP)
- To the authorities where required by law
All our service providers are required to comply with the GDPR.
7. Cookies
Our website uses the CookieYes | GDPR Cookie Consent plugin to manage your consent.
Cookies may be used for:
- Ensure the website runs smoothly
- Measuring audience figures
- Improving the user experience
You can change or withdraw your consent at any time via the cookie banner.
Maximum retention period for cookies: 13 months.
8. Data retention period
We only keep your data for as long as is necessary:
- Prospect data: up to 3 years after the last contact
- Customer data: contract term + legal obligations
- Billing data: 7 years (Belgian legal requirement)
- Data from the forms: time required to process the application
9. Data security
EAU DE VIE implements appropriate technical and organisational measures to protect your data against:
- Unauthorised access
- Accidental loss
- Fraudulent alteration
- Inappropriate disclosure
The website is hosted on a secure server via Plesk Obsidian Web Host Edition.
10. Your rights
In accordance with the GDPR, you have the following rights:
- Right of access to your data
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to object
- Right to data portability
- You have the right to withdraw your consent at any time
To exercise your rights:
- info@avapplication.com
- +32 2 366 21 21
We will reply within one month at the latest.
11. Data breach
In the event of a data breach that poses a high risk to your rights and freedoms, we will inform you without delay and notify the Data Protection Authority within 72 hours, in accordance with Articles 33 and 34 of the GDPR.
12. Complaints
If you feel that your rights have not been respected, you can lodge a complaint with:
Data Protection Authority (Belgium)
Rue de la Presse 35
1000 Brussels
https://www.autoriteprotectiondonnees.be
13. Policy change
AV Application sa reserves the right to amend this policy in order to remain compliant with legal or technical developments.
